Strengthening internal and external communications at Medica

3Search began working with Medica, a leading telehealth services business, in 2025 to support the hire of a Senior Communications Manager. This was a newly created role and a critical hire for the newly appointed Marketing Director. They needed the support of a specialist communications recruitment agency, like 3Search, to deliver the hire with speed and specialist market insight. 

Having worked with the company on a previous hire into the marketing team, Medica knew they could rely on our recruiters to deliver an excellent candidate for the role. Matthew Stevenson identified a strong fit for the business, both technically and culturally. 

Strengthening internal and external communications at Medica

The story of Medica

Medica is a healthcare organisation trusted to partner with more than 50% of NHS Trusts. Their high-quality service delivery and clinical governance makes Medica the partner of choice for over 200 clients worldwide. The business is operating in an industry where clear, consistent communication plays a critical role in day-to-day effectiveness and long-term performance.  

Following the appointment of a new Marketing Director, the business took the opportunity to review how communications were working across the organisation. They found that internal communications lacked structure and consistency, leaving employees less connected to what was happening across the business. Similar challenges existed with external stakeholder communications. 

Challenge: Onboarding a newly created communications role

Creating a dedicated senior communications role was identified as a crucial step in improving communications and engagement across the organisation.  

As the Senior Communications Manager role did not previously exist, Medica needed to hire a communications professional who could operate independently with confidence in a regulated environment. Due to the nuances of the brief, Medica understood the benefits of engaging a specialist communications recruiter who knew the talent market, the skillsets available, and how to competitively position the role. 

Plus, as the internal talent team was stretched across multiple priorities, engaging the right external support was essential to deliver the hire at pace. 3Search was engaged as a consultative partner to shape the role as well as lead on the search. 

Solution: Specialist communications recruitment support

Specialist communications recruiter, Matthew Stevenson, supported Medica end-to-end. He began with the creation and refinement of the job specification, providing detailed market insight on candidate availability, experience levels, and salary benchmarking to guide internal conversations around scope and budget. 

Once the job description was approved, we went to market, quickly delivering a shortlist of six high-quality candidates. All candidates on the shortlist were invited to first-stage interviews, with three progressing to later stages. Ultimately, the search resulted in the appointment of Medica’s new Senior Communications Manager. 

Result: The start of a structured communications strategy

Medica appointed a standout candidate who met the technical requirements of the role and was also a strong cultural fit for the organisation. Being based locally to Medica’s Hastings head office added significant value for an internal communications-focused position. 

This hire will transform how Medica communicates with employees and external partners, improving clarity, inclusion, and alignment across the organisation. 

Helen Lawton Marketing Director
Matt was an incredible support throughout the entire recruitment process for our new Senior Communications Manager. From the very start, he took the time to understand our brief impeccably and worked closely with our internal talent acquisition team, who were already stretched with other roles. His personal expertise was invaluable in helping us secure an outstanding candidate – not only with the right depth of skills and experience but also based locally to our head office in Hastings. This was no small feat and a huge advantage for an internal comms role that benefits from being near the office. Without Matt’s help, the recruitment would have stalled, which simply wasn’t an option given our competing priorities. Thanks to his dedication and professionalism, we filled the role quickly and successfully. We couldn’t have done it without him.

Candidate Thought Count: 1

Hear from our successful candidates...

I was approached by Matt on LinkedIn, which came at the perfect time - and a bit of a surprise. I'd been desperate to find something locally, which met all my career goals - and the job he shared with me was just that. I've felt so supported and at ease throughout the whole process. From sending my CV to accepting the role - it's honestly been such a smooth and stress-free experience - apart from the interviews of course (!). However, Matt really did everything to help prep me for those, especially as I'd been out of the "game" for some time. I'm now very excited and looking forward to starting a new comms role - in a town very close to me - something I could have only dreamed of a few weeks ago.
Senior Communications Manager

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